بررسی ارتباط رضایت شغلی با هوش ‌هیجانی در پرستاران بخش‌های ویژه و اورژانس

نوع مقاله : مقاله پژوهشی

نویسندگان

1 مربی، کارشناس‌ارشد آموزش پرستاری، دانشگاه علوم پزشکی بم، بم، ایران

2 مربی، کارشناس‌ارشد آموزش پرستاری داخلی و جراحی، دانشگاه علوم پزشکی خمین، خمین، ایران

3 مربی، کارشناس‌ارشد آموزش پرستاری، دانشگاه علوم پزشکی کرمان، کرمان، ایران

4 مربی، کارشناسی‌ارشد آمار، دانشگاه علوم پزشکی کرمان، کرمان، ایران

چکیده

زمینهوهدف: از مهم‌ترین عوامل در کیفیت عرضة هر چه ‌بهتر خدمات پرستاران به بیماران رضایت شغلی و هوش ‌هیجانی است که بی‌توجهی به آن در بلندمدت موجب بروز عصیان، کاهش حس مسئولیت، فرسودگی شغلی و ترک خدمت را به‌دنبال خواهد داشت. بنابراین، مطالعة حاضر،با هدفتعیین ارتباطرضایت شغلی با هوش ‌هیجانی در پرستاران بخش‌های اورژانس، به‌ویژه بیمارستان‌های آموزشی وابسته به دانشگاه علوم پزشکی شهر کرماندرسال 1391 انجام شد.
مواد و روش‌ها: اینمطالعةتوصیفی- همبستگیروی150نفراز پرستاران بخش‌های اورژانس، به‌ویژه بیمارستان‌های آموزشی وابسته به دانشگاه علوم پزشکی شهر کرمان به روش سرشماری با استفاده از پرسشنامه‌های مشخصاتدموگرافیکی، رضایت شغلی پرستاران و هوش ‌هیجانی برادی گریوز(Bradbry- Graves) به‌صورت سرشماری انجام شد. تجزیه‌وتحلیلداده‌ها باآزمون تی مستقل، آنالیز واریانس یک‌طرفه وضریب همبستگیپیرسون با استفاده از SPSS نسخة 20انجام شد و سطحمعنا‌داری05/0 درنظرگرفتهشد.
یافته‌ها: میانگین نمرة کلی رضایت شغلی و هوش‌ هیجانی به‌ترتیب (69/17±72/83) و (56/17±09/121) بود. بین نمرة کلی رضایت شغلی (رضایت‌ درونی ‌و رضایت ‌بیرونی) و نمرة کلی هوش ‌هیجانی ارتباط معنا‌داری با ضریب همبستگی 351/0 مشاهده شد (0001/0>P). نتایج آزمون تحلیل واریانس (ANOVA) و تی مستقل نشان داد بین متغیرهای دموگرافیک (سن، تحصیلات، تجربه، واحد سازمانی، جنس) با رضایت شغلی و ابعاد آن و هوش‌هیجانی و زیرگروه‌هایش ارتباطی وجود ندارد (05/0<P).
نتیجه‌گیری: رضایت شغلیبا هوش ‌هیجانی رابطةمستقیمداردوبه‌نظر می‌رسدافرادبا هوش ‌هیجانی بالاتر احساس رضایت بیشتری در کار با همکاران و بیماران دارند. پیشنهاد می‌شود مطالعات بیشتری در رابطه با ارتباط این دو مفهوم و ارتباط آن‌ با متغیرهای دموگرافیکی انجام شود.

کلیدواژه‌ها


عنوان مقاله [English]

Relationship between Job Satisfaction and Emotional Intelligence in Critical and Emergency Nurses

نویسندگان [English]

  • Masomeh Foladvandi 1
  • Hajar Sadeghi 2
  • Maryam Tofighi 3
  • Azar Asadabadi 4
1 Instructor, M.Sc. in Nursing, Department of Nursing, Faculty of Nursing and Midwifery, Bam University of Medical Sciences, Bam, Iran
2 Instructor, M.Sc. in Nursing, Department of Nursing, Faculty of Nursing and Midwifery, Khomein University of Medical Sciences, Khomein, Iran
3 Instructor, M.Sc. in Nursing, Department of Nursing, Faculty of Nursing and Midwifery, Kerman University of Medical Sciences, Kerman, Iran
4 Instructor, Faculty of Medicine, Kerman University of Medical Sciences, Kerman, Iran
چکیده [English]

Background & Objectives:Job satisfaction and emotional intelligence are the most important factors in providing the best quality of nurses' services to patients. Lack of attention to this problem is disrupted the organization system in the long term.It causes reduce in the sense of responsibility, burnout and eventually leave of serve. Therefore, this study aimed to determine the relationship between job satisfactions with emotional intelligence among nurses of Kerman University of Medical Sciences hospitals.
Material & Methods: This is a cross-sectional and descriptive study. The study population formed of 150 critical and emergency nurses of Kerman University of Medical Science hospitals. Data were collected via instrument which includes background information and 28 items form ofBradbry-Graves, emotional intelligence and 21 items from of job satisfaction by census method. Data analysis was performed by t-test and ANOVA test andPearson correlation coefficients.
Results: Results showed that the mean score of job satisfaction was 83.72±17.69 and the mean scoreof emotional intelligence was 121.09±17.56. It was observed that there is a significant relationship between total score of job satisfaction (intrinsic and extrinsic satisfaction) and total score of emotional intelligencewith a correlation coefficient of 0.351 (P>0.0001).The results of analysis of (ANOVA) and t-test showed thatthere is not a significant relationship between demographic variables (age, education, experience, organizational unit, sex) with job satisfaction and emotional intelligence and their dimensions(P>0.05).
Conclusions: Job satisfaction is directly related to emotional intelligence and it seems that people with high emotional intelligence feel more satisfaction in their work with colleagues and patients. It is suggested that further studies should be done to reveal the relationship between these two concepts and their relationships with demographic variables.

کلیدواژه‌ها [English]

  • emergency department
  • Emotional Intelligence
  • Job Satisfaction
  • Nurse
  • special department
1. Sangari A. Educational administrators job commitment. Journal of Educational Administration. 1996; 14: 38-40.
2. Heroabadi S, Marbaghi A. Management of nursing & midwifery. IJNMR, 2007; 12(2): 50-5.
3. Kreitner R, Kinicki A, Murc B. Organizational behaviour. Edition F, editor: Mc Graw-Hill Publisher, 1999.
4. Jahani F. Job satisfaction and its related factors in employees the city of the Arak. Journal of Arak University of Medical Sciences, 2010; 13(1): 32-9.
5. Abbaszadegan M. Management organizations calm. Tehran: Kavir Publication, 2000.
6. Hazrati M. The effect of servant leadership on organizational trust and empowerment of employees in public organizations. Tehran: University of Tehran, 2008.
7. Hosseini M, Kakooei H, Shahzeidi S, Dibaei M. Effect of Continuous quality improvement education on Knowledge, Attitude and practice and job satisfaction of nurses. J Nurs Res., 2006; 22: 1-34.
8. Manoukian R, RaziShadan P, FaghihZadeh S. Comparison of nurses' job satisfaction and the delivery of cancer. Journal of Nursing and Midwifery School, 2007; 13(3): 49-55.
9. Mirzabeygi G. Job satisfaction among nurses in Iran. Journal of Hayat the of Nursing and Midwifery, 2009; 15(1): 49-59.
10. Lu H, While A, Barriball k. Job satisfaction among nudrses:a literature review. Int Journal Nurs Stud. 2005; 42(2): 211-27.
11. Zahri-Anbouhi S. Study of emotional intelligence and its association with some demographic variables of practicing nurses in hospitals and Behavioral Sciences. Scientific Journal of Kurdistan University of Medical Sciences, 2012; 17(1): 61-71.
12. Beauvais A. Emotional intelligence and nursing performance among nursing students. Nurse Education Today, 2011; 31(4): 396-401.
13. Jordan P. Workgroup emotional intelligence: Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 2002; 12(2): 195-214.
14. Goleman D, Boyatzis RE, Mckee A. Primal leadership: realizing the power of emotional intelligence. Boston, Mass, Harvard Business School Press, 2002.
15. Benson G, Ploeg j, Brown B. A cross-sectional study of emotional intelligence in baccalaureate nursing students. Nurse Education Today, 2010; 49:30-53.
16. Aghdasi S, Kiamanesh A, Ebrahim A. Emotional intelligence and organizational commitment: testing the mediatory role of occupational stress and job satisfaction. Procedia-Social and Behavioral Sciences, 2011; 1965: 29-76.
17. Thomas S, Susanna T, Linda A. Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 2006; 68(3): 461.
18. Ahadi B, Narimani M, Abolqasemi A, Asiaii M. Investigated the relationship between emotional intelligence, self-efficacy and attribution style of life satisfaction among employed women. Studies and Psychology Ferdowsi University, 2009; 1:10.
19. Darvish H, Shabani F, Ghasempuor R. The survey of the relationship between emotional intelligence, self efficiency & job satisfaction: A case study at educational and medical centers in Tabriz Province. Journal of Nursing and Midwifery martyr Beheshti University of Medical Sciences and Health Services, 2011; 21(75): 53-8.
20. Etebarian A, Hope-Panah A. Relationship between of emotional intelligence and job satisfaction. Andisheh va Raftar, 2008; 8(2).
21. Karimi OS, AK H, Mahdian H. Studying the role of attachment, emotional intelligence and occupational stress styles on job satisfaction in Mashhad secondary course teachers in educational year 2010-211. Quarterly Journal of Career & Organizational Counseling, 2012; 4(10): 31-45.
Rezaie A. Prediction of nurses' job satisfaction by their emotional intelligence and competence. Southern Medical Journal, 2013; 16(2): 128-37.
23. Ostovar S, Amyrzadh-Khatuni M. Examine the relationship between of emotional intelligence, job satisfaction and organizational commitment of employees of private industry in the city of Shiraz. Journal New Approach in Educational Administration, 2008; 1(2): 23-38.
24. Bradbury T, Graves J. Emotional intelligence (skills and tests). Tehran: Savalan; 2006.
25. Kafetsios K, L AZ. Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affect at work. Personality and Individual Differences, 2008; 712: 22-44.
26. Hatam-Gooya H. Evaluation of emotional intelligence and its relationship with demographic variables, in clinical nurses working in teaching hospitals of Kurdistan University of Medical Sciences in 1389. Scientific Journal of Kurdistan University of Medical Sciences, 2012; 17(1): 61-71.